At SMART SYSTEMS LLC, we strive to deliver high-quality web development and digital solutions that meet our clients’ expectations. This Refund Policy outlines the terms regarding payments, cancellations, and refunds for our services.
Project Deposits
All project deposits and advance payments are non-refundable once the project has started. Deposits secure project scheduling, planning, and resource allocation.
Website Development Services
Due to the custom nature of web development services, refunds are not available after design, development, or implementation work has begun.
If a project is canceled before work starts, partial refunds may be considered at the discretion of SMART SYSTEMS LLC.
Client Responsibilities
Clients are responsible for providing required content, feedback, approvals, and project-related materials on time. Delays caused by missing client information do not qualify for refunds.
Revisions & Support
We are committed to client satisfaction and offer reasonable revisions based on the selected service package. Additional revisions or major scope changes may require additional charges.
Subscription or Maintenance Services
Monthly maintenance, hosting, SEO, or support services may be canceled with prior written notice. Refunds are not provided for completed service periods.
Chargebacks
Clients agree to contact SMART SYSTEMS LLC directly regarding any billing concerns before initiating chargebacks or payment disputes.
Service Satisfaction
Our team works closely with clients to ensure project quality and successful delivery. Any concerns regarding services should be communicated promptly so we can provide appropriate support and resolution.
Contact Information
SMART SYSTEMS LLC
212 N. 2nd St. STE 100
Richmond, KY, 40475
Phone: (216) 202-5079
Email: inf@smartsystemsllc.net
Policy Updates
SMART SYSTEMS LLC reserves the right to modify or update this Refund Policy at any time without prior notice.